Hubspot is a comprehensive marketing platform that enables businesses to manage all aspects of their marketing and sales efforts in one place. One of the key features of Hubspot is its ability to track and manage marketing contacts. Marketing contacts refer to the people and organizations that interact with your business through various marketing channels, such as your website, email, social media, and other online and offline marketing campaigns.
Effective management of marketing contacts is critical for successful marketing campaigns and lead nurturing. When you have a clear understanding of who your marketing contacts are and how they are interacting with your business, you can tailor your messaging and campaigns to better meet their needs and interests. Hubspot’s contact management tools make it easy to keep track of all your contacts in one centralized database, where you can segment them based on criteria such as lifecycle stage, location, and behavior, and target them with personalized messages.
In this article, we will discuss how to check marketing contacts in Hubspot and best practices for maintaining accurate and up-to-date contact information to help you optimize your marketing efforts and drive revenue. Whether you’re a small business owner, marketer, or sales professional, this article will provide you with valuable insights and practical tips to help you get the most out of Hubspot’s contact management capabilities.
Understanding Marketing Contacts in Hubspot
To effectively manage marketing contacts in Hubspot, it’s important to have a clear understanding of what they are and how they are classified. Marketing contacts in Hubspot refer to the individuals and organizations that interact with your business through various marketing channels. These can include leads, prospects, customers, and other contacts in your database.
Leads are people who have shown an interest in your business by providing their contact information through a form submission, downloading a resource, or attending an event. They are usually in the early stages of the buying process and may not be ready to make a purchase yet.
Prospects are leads who have shown a higher level of interest in your business and have engaged with your content or taken some other action that indicates they are more likely to become customers.
Customers are individuals or organizations who have purchased your products or services.
Other contacts in your database may include partners, vendors, or other stakeholders who have a relationship with your business.
It’s important to keep your marketing contacts organized and properly segmented in Hubspot to ensure that you are targeting the right people with the right message. Hubspot allows you to segment your contacts based on a variety of criteria such as form submissions, lifecycle stage, or custom properties. By segmenting your contacts, you can tailor your marketing efforts to their specific needs and interests and improve your chances of converting them into customers.
In addition to understanding the types of marketing contacts, it’s also important to be aware of the different statuses that contacts can have in Hubspot. These include subscribed, unsubscribed, bounced, and invalid contacts. Subscribed contacts have opted in to receive marketing communications from your business, while unsubscribed contacts have opted out. Bounced contacts are emails that were returned as undeliverable, and invalid contacts are those with incorrect or incomplete information. By regularly cleaning and updating your contact database, you can ensure that you are targeting the right people and minimizing the risk of email deliverability issues.
Methods to Check Marketing Contacts in Hubspot
There are several methods you can use to check your marketing contacts in Hubspot, depending on whether you want to view individual contacts or groups of contacts.
Checking individual contacts
- Accessing contact information: To view an individual contact’s information, simply search for their name or email address in the Hubspot contacts database. This will bring up their contact record, which includes their name, email address, company, job title, and any other information you have collected about them.
- Reviewing contact activity: Hubspot tracks every interaction a contact has with your business, including website visits, email opens and clicks, form submissions, and more. By reviewing a contact’s activity log, you can see exactly how they have engaged with your business over time, and use that information to tailor your messaging and campaigns to their specific interests.
Checking groups of contacts:
- Using contact lists: Hubspot allows you to create contact lists based on a variety of criteria such as form submissions, lifecycle stage, or custom properties. By creating targeted contact lists, you can easily view and manage groups of contacts that meet specific criteria. For example, you might create a list of contacts who have recently downloaded a whitepaper or attended a webinar, and use that list to send them a follow-up email or targeted marketing campaign.
- Creating custom reports: Hubspot’s reporting capabilities allow you to generate custom reports that provide insights into your contact database and performance metrics. For example, you might create a report that shows the number of new leads generated over a specific time period, or the conversion rate of prospects to customers. By regularly reviewing these reports, you can identify trends and opportunities for improvement in your marketing campaigns.
Overall, Hubspot’s contact management tools make it easy to check and manage your marketing contacts, whether you need to view individual contacts or groups of contacts. By regularly reviewing and updating your contact information, you can ensure that you are targeting the right people with the right message and driving revenue for your business.
Tips for Maintaining Accurate Marketing Contacts in Hubspot
Maintaining accurate marketing contacts is crucial for effective marketing campaigns and lead nurturing. Here are some tips for keeping your marketing contacts accurate and up-to-date in Hubspot:
Regularly updating contact information
- Verify email addresses: Email addresses can change over time, so it’s important to regularly verify that the email addresses in your contact database are still valid. Hubspot’s email verification tool can help you quickly check the validity of email addresses.
- Update job titles: People’s job titles can change as they move up or move on to other organizations. By regularly updating job titles in your contact database, you can ensure that your messaging is targeted to the right people within an organization.
- Update company information: Like job titles, company information can change over time as organizations merge or rebrand. By regularly updating company information in your contact database, you can ensure that your messaging is targeted to the right organizations and industries.
Keeping track of contact activity
- Set up automated workflows: Hubspot’s workflow automation tools can help you track contact activity and trigger actions based on that activity. For example, you might set up a workflow that sends a follow-up email to a contact who has visited a specific page on your website.
- Review contact activity regularly: By regularly reviewing contact activity in Hubspot, you can identify trends and opportunities for improvement in your marketing campaigns. For example, you might notice that contacts who attend a specific webinar are more likely to become customers, and use that information to optimize your webinar marketing strategy.
Implementing data cleaning processes
- Remove bounced and invalid contacts: Bounced emails and invalid contact information can negatively impact your email deliverability and sender reputation. By regularly removing bounced and invalid contacts from your database, you can improve your email deliverability and ensure that your messaging is reaching the right people.
- Identify and merge duplicates: Duplicate contacts can lead to confusion and inconsistencies in your contact database. By regularly identifying and merging duplicate contacts in Hubspot, you can ensure that you have a single, accurate record for each contact.
- Segment unsubscribed contacts: Unsubscribed contacts have opted out of receiving marketing communications from your business. By segmenting these contacts in Hubspot, you can ensure that you are not sending them unwanted emails and maintain compliance with email regulations.
By implementing these best practices for maintaining accurate marketing contacts in Hubspot, you can optimize your marketing campaigns and drive revenue for your business.
In conclusion, effective management of marketing contacts is essential for successful marketing campaigns and lead nurturing. Hubspot’s contact management tools make it easy to organize and target your marketing contacts based on a variety of criteria, such as form submissions, lifecycle stage, or custom properties.
To check and maintain accurate marketing contacts in Hubspot, it’s important to regularly update contact information, keep track of contact activity, and implement data cleaning processes such as removing bounced and invalid contacts, identifying and merging duplicates, and segmenting unsubscribed contacts.
By following these best practices, you can ensure that you are targeting the right people with the right message, improving email deliverability, and maintaining compliance with email regulations.
Whether you’re a small business owner, marketer, or sales professional, maintaining accurate marketing contacts in Hubspot is essential for optimizing your marketing efforts and driving revenue. By taking advantage of Hubspot’s contact management capabilities and implementing these best practices, you can set your business up for success and build strong relationships with your customers and prospects.